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Flight Operations Management: Introduction

Safety5 days / 40 hoursFoundation

An introduction to how a flight operations department is organised and managed: the regulatory framework, postholder responsibilities, safety and quality management in flight operations, human factors, and efficiency. Participants work through practical cases from airplane and helicopter operations.

Who it is for

Flight operations managers and nominated postholders, operations control staff, new hires in flight operations, flight crew moving into management, and authority oversight staff and auditors

Learning outcomes

  • Identify the regulatory requirements that apply to a flight operations department
  • Describe how a flight operations department is organised and the duties within it
  • Apply safety management and quality management to flight operations
  • Outline efficiency and sustainability strategies for flight operations
  • Summarise how human factors apply to flight operations management

Course outline

  • Regulatory framework for air operations
  • Organisation and management of an operator
  • The flight operations department and its environment
  • Management responsibilities, postholders and selection
  • Safety management in flight operations
  • Quality management and compliance monitoring
  • Efficiency and sustainability
  • Human factors in flight operations management

Topics follow public standards: ICAO Annex 6; EU Regulation 965/2012.

Frequently asked questions

How long is the course?

The course runs 5 days / 40 hours.

Who is the course for?

Flight operations managers and nominated postholders, operations control staff, new hires in flight operations, flight crew moving into management, and authority oversight staff and auditors

What delivery modes are available and what does it cost?

Classroom in Tbilisi €790, online classroom (live virtual) €670; prices per participant, excluding VAT. Groups and in-company: €4,740 for up to 12 participants (fixed minimum — still due if fewer than 12), then €395 per extra person. The group price covers up to 12 participants at your premises or online. Travel, accommodation and per diem for the instructor(s) are charged at cost when delivery requires travel.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

Yes. This is a certification training. Participants who complete the course receive a Certificate of Completion in Georgian and English. The certificate lists the course title, topics, training hours, dates and instructor. The certificate confirms the training you completed; it is not an aviation licence or rating. Our training process follows ISO 9001 quality management principles, and course content draws on published ICAO and EASA material. Whether the certificate meets your organisation's or regulator's training requirements is decided by your employer or the relevant authority. On request, we send the course syllabus and the instructor's CV in advance.

Who teaches the courses?

Training is led by Davit Mazmishvili, Head of the Training Center, who personally holds teacher licences from the Georgian Civil Aviation Agency and airline transport pilot licences (aeroplane and helicopter). On request, we send the CV of the instructor assigned to your course. These are personal qualifications, not an approval of the centre's courses by any authority.

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