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Emergency Response Management for Airlines

Emergency Response & Crisis Management5 days / 40 hoursAdvanced/Intermediate

When an aircraft accident or serious incident happens, an airline has minutes to activate its plan, mobilise its people and take care of passengers, crew and families. This five-day course gives emergency response managers, their deputies and departmental leaders the knowledge and practical skills to build, run and test the airline's Emergency Response Plan (ERP): the Emergency Response Organization, station and Go-team response, family assistance, staff training and exercises. A multi-stage emergency response simulation on the last two days lets participants practise under time pressure with limited resources.

Who it is for

Emergency response planning managers and their deputies; emergency directors and command centre coordinators; Go-team leaders, station managers and special assistance managers; flight and ground operations managers and safety managers; departmental leaders and subject matter experts of airlines

Learning outcomes

  • Describe the fundamentals of emergency planning and response
  • Explain the ERP organization, network, regulatory framework and alarm concepts
  • Apply ICAO, EU/EASA and State requirements for an airline ERP
  • Identify the cornerstones of an Emergency Response Organization: command and leadership, care, communication
  • Plan station emergency response and Go-team activities
  • Draft an ERP, coordinate the parties involved and train staff for an emergency
  • Design and run ERP exercises and identify areas for improvement

Course outline

  • Day 1: ERP fundamentals and regulation: emergencies versus crises, ERP organization and network, ICAO, EU/EASA and IOSA requirements, ERP within the SMS
  • Day 2: Alarm, the plan and the command centre: alarm and notification chains, structure of the ERP, command centre missions, emergency response facilities, finance and legal issues
  • Day 3: Stations, Go-teams and humanitarian response: station emergency response plans, Go-team organization, special assistance teams, inquiry centre and Family Assistance Centre, passenger and crew lists
  • Day 4: Communication, training and exercises: crisis communication basics for the ERP, training and instructing staff, designing tabletop, functional and full-scale exercises, simulation part 1
  • Day 5: Emergency response simulation and assessment: full simulation part 2, debrief and lessons learned, post-emergency phase and the link to business continuity, final exam

Crisis management for top management (non-accident crises, media, business continuity) is covered in our separate course: Crisis Management for Operators (3 days / 24 hours).

Topics follow public standards: ICAO Annex 19 and Doc 9859; ICAO Annex 9, Docs 9998 and 9973 (family assistance); EU Regulation 965/2012 (ORO.GEN.200); EU Regulation 996/2010; IOSA.

Frequently asked questions

How long is the course?

The course runs 5 days / 40 hours.

Who is the course for?

Emergency response planning managers and their deputies; emergency directors and command centre coordinators; Go-team leaders, station managers and special assistance managers; flight and ground operations managers and safety managers; departmental leaders and subject matter experts of airlines

What delivery modes are available and what does it cost?

Classroom in Tbilisi €1,800, online classroom (live virtual) €1,000; prices per participant, excluding VAT. Groups and in-company: €10,800 for up to 12 participants (fixed minimum — still due if fewer than 12), then €900 per extra person. The group price covers up to 12 participants at your premises or online. Travel, accommodation and per diem for the instructor(s) are charged at cost when delivery requires travel.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

Yes. This is a certification training. Participants who complete the course receive a Certificate of Completion in Georgian and English. The certificate lists the course title, topics, training hours, dates and instructor. The certificate confirms the training you completed; it is not an aviation licence or rating. Our training process follows ISO 9001 quality management principles, and course content draws on published ICAO and EASA material. Whether the certificate meets your organisation's or regulator's training requirements is decided by your employer or the relevant authority. On request, we send the course syllabus and the instructor's CV in advance.

Who teaches the courses?

Training is led by Davit Mazmishvili, Head of the Training Center, who personally holds teacher licences from the Georgian Civil Aviation Agency and airline transport pilot licences (aeroplane and helicopter). On request, we send the CV of the instructor assigned to your course. These are personal qualifications, not an approval of the centre's courses by any authority.

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