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Crisis Management for Operators

Emergency Response & Crisis Management3 days / 24 hoursExecutive

Not every crisis starts with an accident. A cyber attack, a strike, a pandemic, a scandal or a cash crisis can threaten an airplane or helicopter operator just as seriously. This three-day course is about crisis management only: how the top team leads, decides, communicates and keeps the business running. Emergency response planning is covered separately in our Emergency Response Management for Airlines course.

Who it is for

Accountable managers, CEOs, board members and top management, nominated persons, spokespersons and heads of communication, and commercial, finance, HR and IT directors of airlines and other aviation operators

Learning outcomes

  • Recognise a crisis early and decide the level of response
  • Set up and lead a crisis management team and make decisions under uncertainty
  • Manage non-accident crises: cyber, strike, pandemic, reputational, financial and security
  • Handle press conferences, interviews and social media
  • Communicate with staff, customers, authorities, partners, lessors and investors
  • Apply ISO 22301 business continuity principles and lead recovery

Course outline

  • Day 1: Crisis leadership and decision-making: issue, incident and crisis, early warning signs, crisis governance and the crisis management team, decision-making under pressure and the decision log, legal, insurance and liability considerations, operator crisis case studies
  • Day 2: Non-accident crises and media: cyber attack and IT outage, strike, pandemic, reputational scandal, financial distress, security threat; crisis communication strategy, key messages and holding statements; filmed press conference and hostile interview with debrief; social media, rumours and misinformation
  • Day 3: Stakeholders, business continuity and exercise: stakeholder map and communication plan; business continuity (ISO 22301 principles), business impact analysis and recovery priorities; recovery, reputation repair and lessons learned; half-day escalating crisis exercise with media injects; debrief, personal action plan and assessment

Topics follow public standards: ISO 22301 (business continuity principles); ICAO Annex 19 and Doc 9859; EU Regulation 965/2012 (ORO.GEN.200).

Frequently asked questions

How long is the course?

The course runs 3 days / 24 hours.

Who is the course for?

Accountable managers, CEOs, board members and top management, nominated persons, spokespersons and heads of communication, and commercial, finance, HR and IT directors of airlines and other aviation operators

What delivery modes are available and what does it cost?

Classroom in Tbilisi €1,300, online classroom (live virtual) €850; prices per participant, excluding VAT. Groups and in-company: €7,800 for up to 12 participants (fixed minimum — still due if fewer than 12), then €650 per extra person. The group price covers up to 12 participants at your premises or online. Travel, accommodation and per diem for the instructor(s) are charged at cost when delivery requires travel.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

Yes. This is a certification training. Participants who complete the course receive a Certificate of Completion in Georgian and English. The certificate lists the course title, topics, training hours, dates and instructor. The certificate confirms the training you completed; it is not an aviation licence or rating. Our training process follows ISO 9001 quality management principles, and course content draws on published ICAO and EASA material. Whether the certificate meets your organisation's or regulator's training requirements is decided by your employer or the relevant authority. On request, we send the course syllabus and the instructor's CV in advance.

Who teaches the courses?

Training is led by Davit Mazmishvili, Head of the Training Center, who personally holds teacher licences from the Georgian Civil Aviation Agency and airline transport pilot licences (aeroplane and helicopter). On request, we send the CV of the instructor assigned to your course. These are personal qualifications, not an approval of the centre's courses by any authority.

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