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Quality Management in Flight Operations

Quality3 daysIntermediate

Quality is not only the quality department's job. This course shows operations staff how to keep the Operations Manual under control, how to check their own processes before the auditor does, and how to respond to findings in a way that improves operations instead of just closing paperwork.

Who it is for

Flight operations managers, chief pilots, training managers, operations control and crew planning staff, technical pilots

Learning outcomes

  • Map flight operations processes against their regulatory requirements
  • Control operational documentation and manual amendments
  • Carry out departmental self-assessments for compliance
  • Respond effectively to audit and inspection findings
  • Monitor key operational quality indicators

Course outline

  • Flight operations regulatory map
  • Operations Manual and document control
  • Process ownership and self-assessment
  • Operational quality indicators
  • Handling findings and change

Topics follow public standards: EU Regulation 965/2012 (Part-ORO, Part-CAT, Part-SPO); ICAO Annex 6.

Frequently asked questions

How long is the course?

The course runs 3 days.

Who is the course for?

Flight operations managers, chief pilots, training managers, operations control and crew planning staff, technical pilots

What delivery modes are available and what does it cost?

Classroom in Tbilisi €1,280, online classroom (live virtual) €1,150, self-paced online €150; prices per participant, excluding VAT. Group and in-company prices on request.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

On successful completion you receive a Certificate of Completion from the Aviation Training Center of Safety Academia, listing the course title, topics, training hours, dates and instructor. Our instructors are certified aviation professionals, holding GCAA teacher licences, ATPL licences and IATA certificates. All training is designed, delivered and reviewed under our internal quality management system, which follows ISO 9001 principles. Our courses support the training requirements organisations meet under ICAO, EASA and national rules. As with all such regulatory training, each organisation accepts training through its own quality or training system, and on request we provide the syllabus and instructor's CV for your Quality or Safety Manager to review.

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