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Human Factors and Human Performance for CAA Staff

Human Factors4 daysIntermediate

Gives regulators the human factors knowledge they need to write better rules, assess operators more effectively and recognise human performance issues during oversight. It is built around ICAO guidance for regulators and uses inspection and certification cases.

Who it is for

Civil aviation authority inspectors and licensing, rulemaking and oversight staff

Learning outcomes

  • Explain core human performance concepts and their relevance to regulation
  • Assess how operators address human factors in procedures, training and their SMS
  • Recognise human factors issues during inspections and audits
  • Consider human performance when developing or reviewing rules and guidance
  • Apply human factors principles to their own work as inspectors

Course outline

  • Human performance basics for regulators
  • Human factors in rules and guidance
  • Assessing HF in operator systems
  • HF during oversight and audits
  • Inspector performance and bias
  • Case studies

Topics follow public standards: ICAO Doc 10151 (human performance for regulators); ICAO Doc 9683; ICAO Doc 9806.

Frequently asked questions

How long is the course?

The course runs 4 days.

Who is the course for?

Civil aviation authority inspectors and licensing, rulemaking and oversight staff

What delivery modes are available and what does it cost?

Classroom in Tbilisi €1,120, online classroom (live virtual) €840, self-paced online €310; prices per participant, excluding VAT. Group and in-company prices on request.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

On successful completion you receive a Certificate of Completion from the Aviation Training Center of Safety Academia, listing the course title, topics, training hours, dates and instructor. Our instructors are certified aviation professionals, holding GCAA teacher licences, ATPL licences and IATA certificates. All training is designed, delivered and reviewed under our internal quality management system, which follows ISO 9001 principles. Our courses support the training requirements organisations meet under ICAO, EASA and national rules. As with all such regulatory training, each organisation accepts training through its own quality or training system, and on request we provide the syllabus and instructor's CV for your Quality or Safety Manager to review.

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