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Emergency Response Planning and Crisis Management for Operators

Safety5 daysIntermediate

Prepares an operator to respond in an organised way when one of its own aircraft is involved in an accident or serious incident. Over five days participants design or review their emergency response plan, set up the crisis organisation, and practise the first hours, family assistance, media handling and the return to normal operations. The course ends with a full tabletop exercise and a structured debrief.

Who it is for

Accountable managers, ERP coordinators, operations control, safety, ground handling, station and communications managers of airlines and helicopter operators

Learning outcomes

  • Explain the regulatory basis of emergency response planning and its place within the SMS
  • Design an ERP structure with roles, call-out lists and an emergency control centre
  • Coordinate the response with airports, air navigation services, authorities, the investigation body and partners
  • Plan family assistance and support for passengers, crew and next of kin
  • Prepare and deliver communications to media and stakeholders under time pressure
  • Design, run and debrief an emergency exercise and feed the lessons back into the plan

Course outline

  • ERP within the SMS and the regulatory context
  • Crisis organisation and the emergency control centre
  • Activation, notification and the first hours
  • Family assistance and next-of-kin information
  • Media and stakeholder communication
  • Business continuity and return to normal operations
  • Exercise design and evaluation
  • Tabletop exercise and debrief

Topics follow public standards: ICAO Annex 19; ICAO Doc 9859 (emergency response planning); EU Regulation 965/2012 (ORO.GEN.200).

Frequently asked questions

How long is the course?

The course runs 5 days.

Who is the course for?

Accountable managers, ERP coordinators, operations control, safety, ground handling, station and communications managers of airlines and helicopter operators

What delivery modes are available and what does it cost?

Classroom in Tbilisi €1,450, online classroom (live virtual) €1,090, self-paced online €130; prices per participant, excluding VAT. Group and in-company prices on request.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

On successful completion you receive a Certificate of Completion from the Aviation Training Center of Safety Academia, listing the course title, topics, training hours, dates and instructor. Our instructors are certified aviation professionals, holding GCAA teacher licences, ATPL licences and IATA certificates. All training is designed, delivered and reviewed under our internal quality management system, which follows ISO 9001 principles. Our courses support the training requirements organisations meet under ICAO, EASA and national rules. As with all such regulatory training, each organisation accepts training through its own quality or training system, and on request we provide the syllabus and instructor's CV for your Quality or Safety Manager to review.

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